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Update application process (#38353)

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Isabell Reedy 2026-01-21 00:16:34 +00:00 committed by GitHub
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handbook/company/leadership.md
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@ -166,17 +166,12 @@ Fleet accepts job applications, but the company does not list positions on gener
### Receiving job applications
Every job description page ends with a "call to action", including a link to the hiring manager's LinkedIn to apply for the job directly with the hiring manager. Fleet replies to all candidates within **1 business day** and always provides either a **rejection** or **decisive next steps**; even if the next step is just a promise. Hiring managers are encouraged to use [email/message templates](https://fleetdm.com/handbook/company/leadership#candidate-correspondence-email-templates) for consistency and efficiency.
### Candidate correspondence email templates
Fleet uses [certain email templates](https://docs.google.com/document/d/1VAMWIH8o7_vH7lV9nM1wQCM4Vc3GxBRBDPK-mKO9HNk/edit?usp=sharing) when responding to candidates. This helps us live our value of [🔴 empathy](https://fleetdm.com/handbook/company#empathy) and helps the company meet the aspiration of replying to all applications within one business day.
Every job description page ends with a call to action that directs candidates to the contact form to apply for open positions. The contact form is used as the single intake for all job applications.
### Communicating with applicants
At Fleet, we use the contact form and email to communicate with future team members. Community members will often inquire about positions that aren't currently being hired for. The DRI for receiving applications is Fleet's Head of People, whose team uses a set of template responses and updates Fleet's HRIS with new applicants. Fleet's SLA for responding to applicants is 1 business day, though this doesn't necessarily mean that the hiring manager has bandwidth to take further action after that initial reply. In that initial reply, candidates are encouraged to apply for future positions if they don't hear back further within a few days.
At Fleet, we use the contact form to communicate with future team members. The DRI for receiving applications is the Head of People, whose team uses a confirmation message to acknowledge applications, then updates the HRIS sheet. In the initial response, candidates are advised that the contact form is the best way to apply or follow up and are encouraged to apply again for future roles if they don’t hear back within about a week.
> **Recommending someone for an [open position](https://fleetdm.com/handbook/company#open-positions) at Fleet?**
>