diff --git a/handbook/customers/README.md b/handbook/customers/README.md
index 00d908feb9..1c7fdb01b8 100644
--- a/handbook/customers/README.md
+++ b/handbook/customers/README.md
@@ -323,7 +323,8 @@ This workflow outlines the process that sales and customer success can follow wh
 2. The Customer and Fleet sign the order form.
     - (AE) The AE adds the fully executed contract to the opportunity record.
     - (AE) The AE marks the opportunity 'Closed Won' and includes the 'Closing Date'.
-    - (BizOps) BizOps team member adds fully executed contract to the [subscriptions folder](https://drive.google.com/drive/u/0/folders/1kwwg8RmnT8DyPLDDYLiJ7w5legDEPc57) (internal drive) in Fleet drive 
+    - (BizOps) BizOps team member adds fully executed contract to the [subscriptions folder](https://drive.google.com/drive/u/0/folders/1kwwg8RmnT8DyPLDDYLiJ7w5legDEPc57) (internal drive) in Fleet drive
+    - (AE) Help BizOps secure a PO from the new customer to be referenced on invoice.
 3. (AE) The AE creates a 'New Sale Issue'
     - They complete the AE tasks listed at the top of the issue.
     - Then they assign the issue to BizOps and the Head of Customer Success (CS).