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"value": "{{components.dropdown1.value}}" }, "1": { "column": "priority", "value": "{{components.dropdown2.value}}" }, "2": { "column": "assigned_to", "value": "{{components.textinput1.value}}" }, "4": { "column": "updated_at", "value": "{{moment().format()}}" } }, "where_filters": { "2": { "column": "id", "operator": "eq", "value": "{{globals.urlparams.selected_ticket_id}}", "id": "2" } } }, "events": [ { "eventId": "onDataQuerySuccess", "actionId": "show-alert", "message": "Ticket updated successfully.", "alertType": "success" }, { "eventId": "onDataQuerySuccess", "actionId": "run-query", "message": "Hello world!", "alertType": "info", "queryId": "26d50560-a367-462a-9b8c-aa66dc32a806", "queryName": "sendTicketAssigneeEmail", "parameters": {}, "runOnlyIf": "{{components.textinput1.value != queries.tooljetdbGetTicketDetails.data.assigned_to || components.dropdown1.value != queries.tooljetdbGetTicketDetails.data.status || components.dropdown2.value != queries.tooljetdbGetTicketDetails.data.priority}}" }, { "eventId": "onDataQuerySuccess", "actionId": "run-query", "message": "Hello world!", "alertType": "info", "queryId": "a2e98309-9352-4836-b64d-dd9c4f7f4822", "queryName": "tooljetdbGetTicketDetails", "parameters": {}, "runOnlyIf": "{{components.textinput1.value == queries.tooljetdbGetTicketDetails.data.assigned_to}}" } ], "table_id": "00fa8265-6121-4c20-aee3-40035a7cbb9e" }, "dataSourceId": "e3bafba7-75c5-4160-847c-c06740afe8b3", "appVersionId": "1f291a35-5331-4fa6-a64a-5499ba98c6c1", "createdAt": "2023-08-31T20:27:26.400Z", "updatedAt": "2023-09-13T05:11:25.735Z" }, { "id": "9c730665-05d0-4eff-9f29-938aa915ff0b", "name": "getTicketStats", "options": { "code": "data = queries.tooljetdbGetTickets.data;\n\nlast3Months = [\n moment().add(-2, \"month\").format(\"MMM YYYY\"),\n moment().add(-1, \"month\").format(\"MMM YYYY\"),\n moment().format(\"MMM YYYY\"),\n];\n\nticketStats = {\n generatedTickets: 0,\n inProgressTickets: 0,\n openTickets: 0,\n onHoldTickets: 0,\n resolvedTickets: 0,\n thisMonthTickets: 0,\n thisQuarterTickets: 0,\n chartData: [\n { x: last3Months[0], y: 0 },\n { x: last3Months[1], y: 0 },\n { x: last3Months[2], y: 0 },\n ],\n};\n\ndata.forEach((ticket) => {\n ticketStats.openTickets += ticket.status == \"open\" ? 1 : 0;\n ticketStats.onHoldTickets += ticket.status == \"on_hold\" ? 1 : 0;\n ticketStats.resolvedTickets += ticket.status == \"resolved\" ? 1 : 0;\n ticketStats.generatedTickets += ticket.status == \"ticket_generated\" ? 1 : 0;\n ticketStats.inProgressTickets += ticket.status == \"in_progress\" ? 1 : 0;\n ticketStats.thisMonthTickets +=\n moment(ticket.created_at).format(\"MM|YYYY\") == moment().format(\"MM|YYYY\")\n ? 1\n : 0;\n ticketStats.thisQuarterTickets +=\n moment(ticket.created_at).format(\"Q|YYYY\") == moment().format(\"Q|YYYY\")\n ? 1\n : 0;\n if (last3Months.includes(moment(ticket.created_at).format(\"MMM YYYY\"))) {\n ticketStats.chartData[\n last3Months.indexOf(moment(ticket.created_at).format(\"MMM YYYY\"))\n ].y += 1;\n }\n});\n\nreturn ticketStats;", "hasParamSupport": true, "parameters": [] }, "dataSourceId": "fb7ba320-0c2f-4b72-834c-c1ca73066ece", "appVersionId": "1f291a35-5331-4fa6-a64a-5499ba98c6c1", "createdAt": "2023-09-01T05:23:02.355Z", "updatedAt": "2023-09-08T07:02:37.237Z" }, { "id": "e06d4b30-ab28-4ef7-89cc-3266b3811666", "name": "sendTicketResponseEmail", "options": { "content_type": { "value": "plain_text" }, "transformationLanguage": "javascript", "enableTransformation": false, "from": "support@brand.com", "from_name": "B R A N D", "to": "{{queries.tooljetdbGetTicketDetails.data.customer_email}}", "subject": "{{`Update on ticket #${queries.tooljetdbGetTicketDetails.data.id} - B R A N D`}}", "textContent": "", "htmlContent": "{{components.richtexteditor1.value.replaceAll(/

|<\\/p>|
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Hi
\n{{queries.tooljetdbGetTicketDetails.data.assigned_to != components.textinput1.value ? `A new ticket has been assigned to you.` : `A ticket assigned to you has been updated.`}}

\n

Ticket Details:
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\nStatus: {{components.dropdown1.selectedOptionLabel}}
\nPriority: {{components.dropdown2.selectedOptionLabel}}
\nProduct version: {{queries.tooljetdbGetTicketDetails.data.product_version}}
\nIssue type: {{queries.tooljetdbGetTicketDetails.data.issue_type}}
\nDescription: {{queries.tooljetdbGetTicketDetails.data.description}}

\n

Thanks and regards
\nB R A N D

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